Terms | Privacy | Shipping | Returns

Welcome to Lime Lifestyle. When you choose to purchase our products you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

PRIVACY

Personal Details - Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Lime Lifestyle.

SECURITY

Lime Lifestyle does not collect or record any credit card details you may provide when purchasing products from our website.

PRICING

All pricing is in Australian Dollars (AUD) and includes 10% GST. Lime Lifestyle reserves the right to change pricing at our discretion and without notice.

Anyone purchasing outside of Australia will not be charged GST. The 10% GST fee will be discounted at checkout.

PAYMENTS

We accept all major credit cards and PayPal. Orders will be dispatched once your payment has been confirmed.

AVAILABILITY & BACK ORDERS

From time to time items that are listed as in stock may in fact not be. We apologise if this situation does occur and will contact you within 3 working days to offer you a refund, or discuss placing the item on back order for you or offering you a suitable alternative.

Some items listed on the site may be special order items. In the case that you have ordered a product that falls into this category we will contact you within 3 working days to notify you of this and discuss the estimated delivery time. At this point you can decide whether to continue with your order or cancel it and receive a full refund.

SHIPPING INFORMATION

At Lime Lifestyle we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.

Unless you live in an apartment complex we generally choose "Authority to Leave" to save you having to reschedule your delivery or go to an alternate location to collect your parcel.  If you prefer to sign for your parcel please leave a message in the comment section of your order.

    Some bulky items may require a shipping quote.  Please email us at hello@limelifestyle.com.au and we will happily get back to you.

     

    Shipping within Australia

    • Orders will be dispatched within 5 working days but usually it is between 1 to 3 working days.
    • Order are shipped via Sendle and for some locations Australia Post.
    • For most locations delivery takes between 2 - 7 business days.
    • We offer FREE standard shipping Australia-wide on orders $70 and over or for orders under $70 standard shipping is $9.95.
    • If your order is urgent please let us know in the comment section when you are going through the checkout and we will prioritise your order.
    • International shipping charges vary (see below).

    Free In-store Pickup

    We also offer free in-store pick up at checkout.  If you choose this option we will let you know via phone call, email or sms when your order will be available to collect.  In some cases your order will be ready same day.  Where we need to collect the items from our warehouse it may take up to 4 days to be in-store (this is usually the case when orders are placed over the weekend).

    Shipping Internationally

    • Orders will be dispatched within 2-5 workings days of placement.
    • Orders are shipped via Australia Post International or Courier
    • Generally orders will be received within 10 working days, although certain destinations may take longer.
    • Items shipped internationally are insured against loss or damage and this cost is included in your shipping quote.
    • International shipping costs for heavy or bulky items will be on a per order basis. Please email orders@limelifestyle.com.au for a quote.

    RETURNS & EXCHANGES

    Lime Lifestyle would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason an item is not what you expected, the wrong colour or size or you've simply changed your mind it can be returned for an exchange or store credit ex shipping costs.

    Please note that an item will only be accepted for exchange or refund under the following conditions:

    • The item is unused, unworn and in brand new condition with any packaging intact and the original labels attached.
    • A copy of a valid receipt is included with the return.
    • The item is returned within 14 days of the receipt date.

    Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements. Any returns sent without prior contacting us will be refused and marked return to sender.

    How to make a return for exchange or refund.

    Step 1: Check that you meet all the conditions above.

    Step 2: Contact Lime Lifestyle – orders@limelifestyle.com.au

    Step 3: Choose the new item/s, which you would like to exchange for and they will be held until we receive your return.

    Step 4: Return Address:

    Lime Lifestyle
    Shop 3,
    38 Frenchs Forest Road
    Seaforth NSW 2092

    Please Note: We do not accept exchanges on International orders. All orders shipped outside of Australia are final.

    RETURNS ON SALE ITEMS

    We have a NO RETURN ON SALE ITEM policy.

    FAULTY ITEMS & DAMAGES

    All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us by email and we will organise a replacement or refund for you.

    Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. You will be required to follow the same steps as with Returns. In the situation where the parcel does not require a signature take a photo of the damage and email the photo to us.

    DUTIES AND TAXES

    At checkout, your final purchase price and the shipping amount will be displayed. Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to.

    MISPLACED ORDERS

    If for some reason your parcel does not arrive within a reasonable time please contact us via email and we will track it for you.

    FEED BACK

    We value all feedback both good and bad.  We love hearing from our customers, your genuine feedback helps us improve our service and what we offer our customers.  If you have a problem we ask that you contact us first either by email or phone 02 9907 6339 so that we have the opportunity to fix the situation. And if you enjoyed your experience with us we would love either a Google review or a Facebook review, this is tremendously important to us and helps future potential customer when making their decision on whether to buy from us. 

    COPYRIGHT

    Unless otherwise indicated, copyright of our artwork and the information on this web site (including but not limited to; text, images, graphics, logos) is owned by Lime Lifestyle. All right reserved. The contents of our web site are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Lime Lifestyle.

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